Provide level 1 technical help desk support for small to medium sized organizations. Provide phone and remote support for Windows based desktops and supported applications, proficiently troubleshooting workstation, network, and Internet connectivity issues for a 7am to 6pm technical help desk.
Solbrekk is a growing business technology consulting firm providing solutions to businesses of all sizes. We provide network support, professional services, virtualization solutions, desktop and application hosting, and other cloud computing solutions. We are currently looking to hire smart, customer driven people. Technical Help Desk applicants must have a minimum of 2 years IT technology experience and a 2-year technical degree. Excellent oral and written communications with an emphasis on customer service is necessary. Strong set of personal values, high level of integrity, common sense and a strong work ethic required. Full-time position with compensation based on experience level. A full benefits package and incentive bonus plan are provided. Send resumes to hr@solbrekk.com.
Requirements:
Ability to answer phones professionally and courteously
Must be willing to own issues through resolution including confirmation and follow-up with customers
Ability to utilize remote support tools to resolve issues
Familiar with peripheral network devices, for resolving non-hardware issues
Good understanding of and experience with server operating systems
Ability to provide user administration of MS Exchange or hosted email applications
Troubleshoot data backup issues
Ability to do user adds, moves, and changes in Active Directory
Good understanding and experience with Microsoft terminal services
Good understanding of and experience with network security, firewalls, anti-virus and anti-spam
Must be proficient and diligent in maintaining and updating CRM database
Excellent communication skills with customers and internal staff, and ability to handle customer escalation well
Excellent customer service skills with sense of urgency, positive attitude and follow-up
Excellent customer relationship skills to develop trust, respect and provide customer satisfaction
Strong technical skills with a desire to learn new technology, acquire additional skills and exhibit the ability to apply technical skills
Experience Preferred, But Not Required:
Switch technology including VLANs and routing
VMware admin
Microsoft Hyper-V admin
Network security, firewalls, anti-virus and anti-spam
